1. Acceptance

By booking a tour with Serengeti Landmark Tours (the “Company”), you accept these Terms and Conditions.

2. Booking Process

Tour bookings involve discussions to customize the best experience for you. Once finalized, a quote will be agreed upon.

A deposit payment confirms the booking, after which a confirmation will be sent.

Clients must complete forms providing necessary details such as flight information and dietary restrictions.

Special requests noted in our Registration Form will be considered, but non-registered requests are not guaranteed.

3. Price Guarantee

Once a deposit is received, prices are guaranteed except for:

Estimated price increases for future bookings.

Government fees, taxes, or fuel surcharges imposed after booking.

Major errors in quotation or significant exchange rate fluctuations.

4. Payment Terms

Camping Safari: 10% deposit required.

Lodge Safari: 40% deposit required.

Tailor-made Safaris: 10%-70% deposit based on customization.

Final payments can be made upon arrival (cash preferred).

Payments via bank transfer, credit card (3.5% surcharge), or online methods (PesaPal).

Payments must be made to company accounts in Tanzania.

5. Modifications

The Company may adjust itineraries due to unforeseen circumstances (e.g., weather, supplier issues).

Adjustments will not affect the quality or length of the trip.

Clients may request changes, but an amendment fee may apply.

6. Cancellation Policy

Cancellations made within 10 days of departure result in full forfeiture.

Cancellations made before 10 days may be eligible for a refund (lodging tours subject to provider policies).

No refunds for canceled individual tours, but credit notes may be provided in some cases.

7. Insurance

Travel and medical insurance are highly recommended.

Clients are responsible for their own insurance covering medical emergencies, trip cancellations, and personal belongings.

High-risk activities (e.g., scuba diving, mountain climbing) are undertaken at clients’ own risk.

8. Conduct & Responsibilities

The Company reserves the right to terminate a trip if a client’s behavior causes distress, danger, or inconvenience to others.

Clients must disclose any medical conditions or physical limitations at the time of booking.

9. Liability Limitations

The Company is not liable for delays, third-party defaults, natural disasters, political instability, theft, or any other unforeseen events.

The Company is not responsible for losses due to airline delays, visa issues, or additional expenses incurred during the trip.

10. Additional Excursions

Optional activities are provided by independent operators and are not part of the contract with Serengeti Landmark Tours.

The Company is not liable for any incidents related to third-party excursions.

11. Jurisdiction

All disputes shall be governed by Tanzanian law and handled in Tanzanian courts.

12. Contact Information

Serengeti Landmark Tours

P.O. Box 842, Arusha, Tanzania

Phone: +255 629 484 291

Email: sales@serengetilandmark.com